Cabela's

This forum isn't supposed to be a venue for complaining about the stores in the area however I'm making an exception in this case.

Our family was excited about the Cabela's opening. We were already catalog members so we got a bunch of promotional material for the store's opening. I attended the Grand Opening expecting some kind of appreciation for being loyal customers for years before a brick-and-mortor store was in our area. Sadly, there was none.

Because we were already credit card customers there was no promotional premium available to us. I asked for the baseball cap that they were giving away to new credit card applicants and was refused. I calmly (and with a bit of good natured sense of humor) worked my way up the chain of command and was repeatedly refused. I asked on more than one trip to the store and there has been no change in policy.

We're closing our Cabela's account and won't be visiting the store again. One little $5 baseball cap would have gone a long way to keeping a customer happy and they couldn't see that. Too bad for Cabela's.