Good-bye Directv

We've had Directv for over 8 years. We liked the service but the monthly bill kept rising. It got to the point where I couldn't ignore the 'new customer' offers from CableOne anymore. The high-end package that CableOne offered was less than the cheapest package Directv was willing to give me as an existing customer.

When we cancelled the service, a special Directv representative called to beg us to change our minds. He kept offering discounted packages but none of them got close to the deal we were getting with CableOne. I told him exactly what services we were getting and the price but he couldn't match it.

So today I get an e-mail from Directv. Their 'new customer' offer is everything we're now getting with CableOne but $4 cheaper! It makes no sense for them NOT to offer that to existing customers who are obviously cancelling their service. How much does it cost to KEEP a customer vs try to get that customer back? It is poor marketing on their part.

Too bad Directv. You lost us. Maybe in a year or so we'll be back, maybe not. It depends on what CableOne does to keep our business.